Our store is situated at 130 Maleme Street, Greerton, Tauranga, New Zealand 3112.

We prioritise quality by offering products made from durable materials, such as our commercial-grade bunk beds used by the Australian army, ensuring strength and longevity.

Yes, our bunk beds adhere to New Zealand safety standards and come with safety features like guardrails and sturdy construction. However, we recommend they are not suitable for children under 9 years of age.

While our website doesn’t specify bulk discounts, we encourage you to contact us directly to discuss potential offers for large orders.

To stay updated on our latest products and promotions, please visit our website regularly or contact our customer service team for more information.

With over 25 years of furniture retail experience and importing since 2002, we understand our customers’ needs and expectations. Our commitment to quality, competitive pricing, and a diverse product range sets us apart.

While our products come in specific designs, some bunk beds offer features like reversible ladders to suit your room layout but we do not make single order bunks to special requirements as in most cases we need to order in bulk from the factories we deal with.

The weight capacity varies by model; for instance, the top bunk of the Miami King Single Loft Bunk should not exceed 90kg, where the commercial grade bunks can offer weight limits of up to 300kg per bed.

No, mattresses and linen are not included in the price of our bunk beds; they are sold separately.

Each material has its benefits: solid wood offers natural aesthetics and strength, MDF provides a smooth finish and affordability, while metal ensures maximum strength and is ideal for commercial use.

Yes, all our products come with a standard 12-month warranty covering workmanship, excluding normal wear and tear or consumer fault.

Yes, we prioritise your security and use reputable payment gateways to ensure a safe online shopping experience.

Yes, our layby options allow you to pay in instalments:  

Afterpay and ZIP: Payments over six weeks, with immediate product release. 

Old School Layby: Interest-free payments over up to three months, with goods released upon full payment.

Currently, we do not have specific information regarding discounts or promo codes. For the latest offers, please contact our customer service team.

Changes or cancellations are possible; however, for layby orders, a cancellation fee may apply. For Afterpay and ZIP orders, a 6% inc GST cancellation fee is applicable. For Old School Layby, if you cancel the layby contract, the initial deposit or 10% of the goods’ value is non-refundable to cover admin costs, goods’ loss in value, and storage costs. Please contact our customer service promptly to discuss your options.

Once payment has been confirmed, we will process your order and email you the booking number or tracking details. 

While we strive to dispatch orders promptly, specific express delivery options are not detailed on our website. For urgent delivery requests, please contact our customer support to discuss available options.

Shipping costs vary depending on the item and destination; our prices exclude shipping, so please enquire for a quote for your location. 

Yes, once your order is processed and ready for collection, we will email you the full tracking or shipping details, including the shipping company’s contact phone numbers.

Yes, but with rural destinations a rural surcharge may apply depending on how far rural you are based.. 

If your product arrives damaged, note it on the delivery docket before signing and, if possible, inspect the goods before the driver leaves. Take photos of the damage and email them to us with a description, so we can lodge a claim with the courier and resolve the issue quickly. 

The specific tools required for assembly vary by product. Generally, a standard toolkit, including screwdrivers and possibly a mallet, will suffice.

Yes, all products come with comprehensive assembly instructions to guide you through the process.

While we do not offer in-house assembly services, we recommend contacting local professionals if you require assistance like: Kit Set Assembly Services or Hire a Hubby.

For safety, especially in households with children, we recommend anchoring bunk beds to the wall. 

If you find any parts missing or damaged upon delivery, please contact our customer support immediately for assistance.

To initiate a refund or exchange, please contact our customer support team with your order details. Ensure the product is in its original condition and packaging.

If your item arrives defective, faulty, or damaged, contact our customer support immediately. Under the Consumer Guarantees Act, we may offer replacement parts, repair, or a refund at our discretion.

Our products come with a 12-month workmanship warranty covering structural integrity and manufacturing defects, does not cover user fault. 

The timeframe for returns is not explicitly stated in our Terms of Trade. We recommend contacting our customer support promptly to discuss your situation.

If a return is accepted due to a change of mind, you are responsible for the return shipping costs. In cases of defective or faulty products, please contact customer support to discuss return shipping arrangements.

Our support team is available during regular business hours: Monday to Friday from 9:00 am to 4:30 pm, and Saturday from 9:30 am to 12:30 pm. 

Currently, we do not offer live chat support.

Yes, our customer support team is happy to assist you in selecting the perfect product for your needs.

To leave a review, visit the product page on our website and submit your feedback, if the goods were ordered via the website you will also be sent an automatic review notice 2 weeks after the purchase date.

At this time, we do not have a loyalty programme.