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Frequently Asked Questions
Where do we ship?
We can ship to almost any location in New Zealand.
How much does shipping cost?
Currently all our prices are excluding any shipping costs, this is because there are so many variations of how the shipping cost can be made up.
What shipping method is used?
Some items can be sent via Courier, others must go via Furniture Fragile Freight Transport.
A Single Bed Frame can be sent easily NZ wide via Courier Service, but if you add a mattress to the order it then must go via a Furniture Transport Carrier.
How long does an order take to be processed?
Once payment has been confirmed we can then start to process the order, once we have the booking number or tracking details we will email this to you, shipping times will vary all depending on location.
If goods are to be picked up, we will email or call you to advise once the order has been completed ready for collection.
How are goods packaged?
All our goods are sent in boxes or plastic wrapping for the mattresses, this makes it very easy for goods to be sent across country & with minimal damage.
What if a product arrives damaged?
In our many years of selling on-line we have received minimal freight damage, as we use reputable freight companies.
If the unforseen does happen, make a note on the docket before you sign stating boxes or goods are damaged, if at all possible check the goods where the damaged occured before the driver leaves.
Take photos of the boxes & damage of the product, then email to us with a description.
We will then put in a claim on your behalf with the Courier or Carrier ensuring the quickest possible outcome.
Comments or questions are welcome.